The Delayed Payments tab highlights payments that require your attention. A delayed payment means Finexio is missing critical information, needed to settle the payment. 

Users can quickly identify and resolve any missing details, to ensure timely processing. 

Access Delayed Payments Screen

• Click Client Reporting (on the left side panel).
• Select Delayed Payments tab (bottom of screen).

Reconcile Delayed Payments

• Scroll right to review the Details Needed column, which outlines the issue and required information.
• The Information Needed column specifies the required documentation or details.
• In the Task Link column, click the link icon ().
• Insert information all necessary fields and upload any applicable documents.
• Once completed, select Submit Form.
• The information will be sent to Finexio to facilitate payment processing.