The Delayed Payments tab highlights payments that require your attention. A delayed payment means Finexio is missing critical information, needed to settle the payment. 

Users can quickly identify and resolve any missing details, to ensure timely processing. 

Access Delayed Payments Screen

1. Click Client Reporting (on the left side panel).
2. Select Delayed Payments tab.

Reconcile Delayed Payments

1. Scroll right to review the Additional Details column, which outlines the issue and required information.
2. The Information Needed column specifies the required documentation or details.
3. In the Task Link column, click Task.
4. Insert information all necessary fields and upload any applicable documents.
5. Once completed, select Submit Form.
6. The information will be sent to Finexio to facilitate payment processing.