Users with the Community Administrator or Community Supplier Administrator role can send messages to individual or multiple suppliers. The user can view previous messages between the community and supplier(s), on the Comments tab of the supplier's profile.
Send Message to Individual Supplier
To send a message to an individual supplier, go to the Administration module > click Suppliers > select Manage Suppliers tab > Locate the supplier, utilizing the Search Suppliers field or customize search by using Filter.
Once the desired supplier's profile is located, select Comments tab > click +Add Comment > the Add Comment pop-up box will appear to add desired message > select Send.
Once completed, the message will be sent to the supplier from the created user's email address.
If the supplier replies:
- Within Unimarket by creating another comment, it will be sent to the community email address entered in the Community Profile settings. For more information on profile settings, refer to help article community profile.
- Directly to the email, it will come back to user's email address.
To view the supplier's message history, follow the above instructions to locate messages in the supplier's Comments tab.
Send Message To Multiple Suppliers
To send a message to multiple suppliers, go to the Administration module > click Suppliers > select Manage Suppliers tab > click Export > select Bulk Change.
The Bulk Change screen will populate, to choose the desired suppliers to send a message to.
| Note: Lite suppliers will appear greyed out. Although the checkbox is selected, the message will not be sent to them. Because lite suppliers do not have a profile/store to log into, to view/respond to messages. |
Scroll down to the bottom of the screen > select Continue > ensure the Create Comment is selected > click Continue.
Insert desired comment, in the Comment field > click Continue.
Review the message for approval. If you desire to update the message, select Back. Once approved, select Finish to send the message to desired suppliers.
The email will be sent from the created user's email. To view the message and supplier's message history, follow the above instructions (under Send Message to Individual Supplier header) to locate message in the supplier's Comments tab.