How Suppliers Can Access Unimarket Support and Help Resources

  • Updated

Unimarket provides multiple ways for suppliers to access help resources, product news, tutorials, and contact the Support team via an AI chat assistant.

 

Prerequisites

  • Audience: Supplier (Existing User)

  • Intent: Find help articles, product updates, or contact Support.

  • Access: Must be logged into the Unimarket supplier profile for the most direct assistance methods. 

 

Steps

Option 1: Access AI Bot Assistance within Profile (Quickest Help)

The AI bot assistant provides immediate access to help articles and assistance.

  1. Once logged into the supplier profile, click the blue chat icon () at the bottom right corner.

  2. Key in what the supplier need assistance with.

  3. If the assistance provided was not helpful or the supplier need further assistance: Click Transfer to Agent, answer the required questions, and a support ticket will be created and the supplier will receive a response via email.  

Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow.

 

Option 2: Request Support Form within Profile

To submit a detailed support request:

  1. Select the silhouette of a person icon in the upper right corner.

  2. Click Support.

 

  1. The Request Support screen will populate. Fill out the form, being as descriptive as possible and including the supplier's name and company information.

  2. Select Submit.

 

Option 3: Access AI Bot Assistance (via Help Articles)

  1. On the help article, click the blue chat icon () at the bottom right corner.

  2. Key in what the supplier need assistance with.

  3. If the assistance provided was not helpful or the supplier need further assistance: Click Transfer to Agent, answer the required questions, and a support ticket will be created and the supplier will receive a response via email.  

    Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow.

 

Access Online Help, Tutorials, and Product News

  1. Log into the supplier's profile.

  2. Select Learning Center on the left menu.

  3. Click Online Help to access help articles, tutorials, and additional information about the Unimarket software.

 

  1. Select the Product News tab to access updates and enhancement insights.