Send Messages to Suppliers

  • Updated

Community Administrators and Community Supplier Administrators can communicate directly with suppliers within Unimarket. All messaging history is archived on the supplier's profile, to ensure a transparent audit trail between the community and the vendor.

 

How Replies Work

  • Initial Message: Sent from the logged-in user’s email address.

  • Supplier Replies via Unimarket: If the supplier responds by adding a comment in their profile. The notification is sent to the address defined in your Community profile settings.

  • Supplier Replies via Email: If the supplier replies directly to the email notification. The message will go directly to the individual user’s inbox.

  • Messages sent to Lite Supplier (type) profiles:

    • Will not be visible to the supplier; even if the Lite supplier profile was converted to a Registered profile.

    • Will not be sent to the supplier.

 

Send Message to an Individual Supplier

Use this method for specific inquiries or direct communication with a single supplier.

  1. Navigate to the Administration module > Suppliers > Suppliers tab.

  2. Locate the supplier using the Search field or Filters.

 

  1. Select the box associated with the desired individual supplier > select Actions.

  2. Click Add Comment.

 

  1. The Add Comments pop-up box will appear.

  2. Enter the desired message in the text box and select OK.

 

Send Messages to Multiple Suppliers

Users can send a single announcement or update to multiple suppliers, simultaneously.

Note: If Lite Supplier profiles are selected, messages will not be sent to them. Because Lite suppliers cannot access their Lite Supplier profile, on the Registered Supplier portal.

 

  1. Navigate to the Administration module > Suppliers > Suppliers tab.

  2. Locate the supplier using the Search field or Filters.

 

  1. Select the boxes associated with the desired suppliers > select Actions.

  2. Click Add Comment.

 

  1. The Add Comments pop-up box will appear.

  2. Enter the desired message in the text box and select OK.

 

View Message History

To confirm a message was successfully sent or view the conversation history, with a supplier:

  • Locate the desired supplier's profile and 
  • Select the Comments tab.