Troubleshooting

Approvals

Error: User does not have authority to post to chart...
This error occurs when the users are attempting to checkout a requisition or an approver is actioning an invoice. The steps provided below will assist with resolving this m...
Error: There is a problem with this approval: No approval information available
This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not hav...

Blanket Order - Reconciling Funds After Closing a Release Order
When a Release Order is created against a Blanket Order, the funds are immediately committed to that specific release. If that Release Order is subsequently closed (e.g., t...
Blanket Order - Buyer Unable to Link at Checkout
This guide provides steps for Community Administrators to identify and resolve issues preventing a blanket order (BO) from being linked to a requisition on the Checkout sc...
Blanket Order - Buyer Unable to Increase/Decrease Amount
As a Community Administrator, you can use the following step-by-step procedure to troubleshoot common issues that prevent a Buyer (the order creator) from modifying the fin...
Blanket Release Order - Desired Approval Organization Unit Not Populating at Checkout
This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organizati...

Troubleshooting: Roundtrip Return Failed Error
A Roundtrip Return Failed error occurs when buyers are attempting to bring items into Unimarket (for Checkout), from the supplier's roundtrip (punchout) catalog. Quick Fix...
Troubleshooting: Roundtrip Setup Failed Error
A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen when buyers attempt t...

Contract Transactions Not Visible
At times, users may report that they cannot see the Transactions tab (containing linked orders and invoices) when viewing a specific contract. This guide will assist Commu...
Why Is My Contract Not Linking to a PO
Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to POs, provided they share the same Organization Unit. If you find that a co...

How to Troubleshoot & Test Ruleset Approval Routing
Users can troubleshoot and test routing behavior of specific accounting codes, within a defined ruleset. To ensure they route to the correct approval chain. Procedure to Te...

Troubleshooting: Banner Expense Upload Errors
When an expense transaction run is exported from Unimarket to Banner, the data must pass through Banner’s standard financial validation logic. If a report fails to load or...
Troubleshooting Expense File
If your community notices that approved expense claims: Are not appearing in your ERP system; or The expense claim(s) generated an error. Follow the steps below to iden...

Payment Upload Errors
Payment uploads are used to update Unimarket invoices with payment details from your ERP. When these uploads fail, the invoices remain "Awaiting Payment." This guide provid...
Why is this Invoice Routing for Approval?
In Unimarket, invoices are typically routed for approval, only if they fall outside the community's configured tolerance limits. Approvers will receive a Tasks notificatio...
User Can't Invoice an Order
If a user with the Create Invoices or Create Buyer Invoices role cannot see the option to Invoice Order from the relevant order screen. The issue is likely related to the o...
Error: Buyer does not have access to the supplier
The error "Buyer '[Buyer's Name]' does not have access to the supplier '[Supplier's Name]" appears when a user attempts to create an invoice for a supplier. Whose profile h...
Error: Can't submit the Invoice. Please check the form for errors.
This error is a validation alert. It indicates that Unimarket has detected missing mandatory information or a data mismatch that prevents the invoice from being created or...
Error: Remittance address for 'xx' must be setup before creating invoices
The error "Remittance address for 'xx' must be setup before creating invoices" appears when a user attempts to create an invoice for a supplier. Whose profile lacks the nec...

Error: Cannot update organization from [Org A] to [Org B]
This error occurs when an approver attempts to change a Bill-To or Ship-To address on a pending requisition, to an address that is restricted to a different Organization Un...

Error: "Sorry we have encountered a problem"
When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Becaus...

sFTP Supplier Addresses File
When updating supplier profiles or addresses via automated sFTP uploads, you may receive email notifications indicating an Integration failure. This guide explains how to l...
sFTP Supplier Header File
When your community is configured to update Supplier Header information via automated sFTP uploads. You may receive email notifications indicating that an error has occurre...