Troubleshooting

• Alert Message: There is an alert related to the transaction Account Codes. Please review

  At times, users may receive the alert message "There is an alert related to the transaction Account Codes. Please review" on the Checkout screen or when an approver is taki...

• Error: There is a problem with this approval: Invalid outcome ABSTAINED

  The instructions below will assist with resolving the error “There is a problem with this approval: Invalid outcome ABSTAINED.” So, the approver can successfully action the...

• Error: User does not have authority to post to chart...

  This error occurs when the users are attempting to checkout a requisition or an approver is actioning an invoice. The steps provided below will assist with resolving this m...

• Error: There is a problem with this approval: No approval information available

  This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not hav...

• Blanket Order - Buyer Unable to Assign a New Buyer

  As a Community Administrator, you can use the following step-by-step procedure. To troubleshoot common issues that prevent a Buyer (the order creator), from assigning a new...

• Blanket Order - Reconciling Funds After Closing a Release Order

  When a Release Order is created against a Blanket Order, the funds are immediately committed to that specific release. If that Release Order is subsequently closed (e.g., t...

• Blanket Order - Buyer Unable to Link at Checkout

  This guide provides steps for Community Administrators to identify and resolve issues preventing a blanket order (BO) from being linked to a requisition on the Checkout sc...

• Blanket Order - Buyer Unable to Increase/Decrease Amount

  As a Community Administrator, you can use the following step-by-step procedure to troubleshoot common issues that prevent a Buyer (the order creator) from modifying the fin...

• Blanket Release Order - Desired Approval Organization Unit Not Populating at Checkout

  This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organizati...

• Troubleshooting: Roundtrip Return Failed Error

  A Roundtrip Return Failed error occurs when buyers are attempting to bring items into Unimarket (for Checkout), from the supplier's roundtrip (punchout) catalog.  Quick Fix...

• Troubleshooting: Roundtrip Setup Failed Error

  A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen when buyers attempt t...

• Supplier Catalog Not Visible in Marketplace

  If a catalog is missing from the Marketplace for certain users, it is often due to Buyer Group restrictions. In Unimarket, a catalog (hosted and punchout/roundtrip) must b...

• Contract Transactions Not Visible

  At times, users may report that they cannot see the Transactions tab (containing linked orders and invoices) when viewing a specific contract. This guide will assist Commu...

• Why Isn't the Contract Linking to a Pending Requisition

  Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to Pending Requisitions. Core RequirementTo link a contract:The Organization Un...

• Why Is My Contract Not Linking to a PO

  Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to POs.   Core Requirement To link a contract: The Organization Unit assigned ...

• How to Troubleshoot & Test Ruleset Approval Routing

  Users can troubleshoot and test routing behavior of specific accounting codes, within a defined ruleset. To ensure they route to the correct approval chain. Procedure to Te...

• Troubleshooting: Creating an Expense and the OBO User's Name is not Populating

  Users with the On Behalf Of Expenses (OBO) role can initiate and submit expense claims, on behalf of another user within their specific Organization Unit. At times, a submi...

• Troubleshooting: Banner Expense Upload Errors

  When an expense transaction run is exported from Unimarket to Banner, the data must pass through Banner’s standard financial validation logic. If a report fails to load or...

• Troubleshooting Expense File

  If your community notices that approved expense claims: Are not appearing in your ERP system; or The expense claim(s) generated an error. Follow the steps below to iden...

• Payment Upload Errors

  Payment uploads are used to update Unimarket invoices with payment details from your ERP. When these uploads fail, the invoices remain "Awaiting Payment." This guide provid...

• Why is this Invoice Routing for Approval?

  In Unimarket, invoices are typically routed for approval, only if they fall outside the community's configured tolerance limits. Approvers will receive a Tasks notificatio...

• User Can't Invoice an Order

  If a user with the Create Invoices or Create Buyer Invoices role cannot see the option to Invoice Order from the relevant order screen. The issue is likely related to the o...

• Error: Buyer does not have access to the supplier

  The error "Buyer '[Buyer's Name]' does not have access to the supplier '[Supplier's Name]" appears when a user attempts to create an invoice for a supplier. Whose profile h...

• Error: Can't submit the Invoice. Please check the form for errors.

  This error is a validation alert. It indicates that Unimarket has detected missing mandatory information or a data mismatch that prevents the invoice from being created or...

• Error: Remittance address for 'xx' must be setup before creating invoices

  The error "Remittance address for 'xx' must be setup before creating invoices" appears when a user attempts to create an invoice for a supplier. Whose profile lacks the nec...

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• Alert Message: Your Attachments Will Not Be Sent to Supplier as Those Exceeded Maximum Limit of 6MB

  Buyers may receive the following alert messages, when attaching documents on the Checkout screen or on a Pending Requisition:Your files will be shared with the supplier. To...

• Alert Message: There is an alert related to the transaction Account Codes. Please review

  At times, users may receive the alert message "There is an alert related to the transaction Account Codes. Please review" on the Checkout screen or when an approver is taki...

• Error: Cannot update organization from [Org A] to [Org B]

  This error occurs when an approver attempts to change a Bill-To or Ship-To address on a pending requisition, to an address that is restricted to a different Organization Un...

• "This Site Can't Be Reached" Error

  At times, users will receive the "This Site Can't be Reached" error message. The steps below will assist with resolving the error. Steps to Take Clear your cache. Clear you...

• "Sorry we have encountered a problem" Error

  When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Becaus...

• sFTP Supplier Addresses File

  When updating supplier profiles or addresses via automated sFTP uploads, you may receive email notifications indicating an Integration failure. This guide explains how to l...

• sFTP Supplier Header File

  When your community is configured to update Supplier Header information via automated sFTP uploads. You may receive email notifications indicating that an error has occurre...

• sFTP Account Code File Error: Failed to Parse

  The "Failed to Parse" error in Unimarket's File Processing module, indicates that the system was unable to read the structure of the file. Before it could even begin valida...

• sFTP Account Code File Error: Parent with code XX does not exist for part XX

  Use this guide to diagnose and resolve error message "Parent with code XX does not exist for part XX." That occurs when the community uploaded Account Codes files into Unim...

• sFTP File Error: Problem Processing File

  When your community receives an email notification with the error Problem Processing File, it indicates that an automated or manual file upload was unsuccessful. Follow the...