Troubleshooting

• Warning Message: This transaction has an Account Code error that cannot be resolved by approving again.

  When approving a requisition, users experience warning "This transaction has an Account Code error that cannot be resolved by approving again. Please contact your administr...

• Alert Message: There is an alert related to the transaction Account Codes. Please review

  At times, users may receive the alert message "There is an alert related to the transaction Account Codes. Please review" on the Checkout screen or when an approver is taki...

• Alert Message: The Order 'xxxx' is Closed. Only Open Orders Can Be Linked to Credit Notes

  This article explains why the error "The Order 'xxxx' is Closed. Only Open orders can be linked to credit notes." appears and how to resolve it. CauseA credit invoices can ...

• Error: There is a problem with this approval: Invalid outcome ABSTAINED

  The instructions below will assist with resolving the error “There is a problem with this approval: Invalid outcome ABSTAINED.” So, the approver can successfully action the...

• Error: User does not have authority to post to chart...

  This error occurs when the users are attempting to checkout a requisition or an approver is actioning an invoice. The steps provided below will assist with resolving this m...

• Error: There is a problem with this approval: No approval information available

  This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not hav...

• Blanket Order - Buyer Unable to Assign a New Buyer

  As a Community Administrator, you can use the following step-by-step procedure. To troubleshoot common issues that prevent a Buyer (the order creator), from assigning a new...

• Blanket Order - Reconciling Funds After Closing a Release Order

  When a Release Order is created against a Blanket Order, the funds are immediately committed to that specific release. If that Release Order is subsequently closed (e.g., t...

• Blanket Order - Buyer Unable to Link at Checkout

  This guide provides steps for Community Administrators to identify and resolve issues preventing a blanket order (BO) from being linked to a requisition on the Checkout sc...

• Blanket Order - Buyer Unable to Increase/Decrease Amount

  As a Community Administrator, you can use the following step-by-step procedure to troubleshoot common issues that prevent a Buyer (the order creator) from modifying the fin...

• Blanket Release Order - Desired Approval Organization Unit Not Populating at Checkout

  This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organizati...

• Alert: Budget "XX" is active for Account Code Format "XX". However, none of the selected Account Code Lines Have defined budget details.

  This error occurs when a budget is active for an Account Code Format, but none of the selected Account Code Lines have budget details configured. You must define budget det...

• Troubleshooting: Roundtrip Return Failed Error

  A Roundtrip Return Failed error occurs when buyers are attempting to bring items into Unimarket (for Checkout), from the supplier's roundtrip (punchout) catalog.  Quick Fix...

• Troubleshooting: Roundtrip Setup Failed Error

  A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen when buyers attempt t...

• Supplier Catalog Not Visible in Marketplace

  If a catalog is missing from the Marketplace for certain users, it is often due to Buyer Group restrictions. In Unimarket, a catalog (hosted and punchout/roundtrip) must b...

• Contract Transactions Not Visible

  At times, users may report that they cannot see the Transactions tab (containing linked orders and invoices) when viewing a specific contract. This guide will assist Commu...

• Why Isn't the Contract Linking to a Pending Requisition

  Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to Pending Requisitions. Core RequirementTo link a contract:The Organization Un...

• Why Is My Contract Not Linking to a PO

  Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to POs.   Core Requirement To link a contract: The Organization Unit assigned ...

• How to Troubleshoot & Test Ruleset Approval Routing

  Users can troubleshoot and test routing behavior of specific accounting codes, within a defined ruleset. To ensure they route to the correct approval chain. Procedure to Te...

• "This Site Can't Be Reached" Error

  At times, users will receive the "This Site Can't be Reached" error message. The steps below will assist with resolving the error. Steps to Take Clear your cache. Clear you...

• "Sorry we have encountered a problem" Error

  When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Becaus...

• Troubleshooting: Creating an Expense and the OBO User's Name is not Populating

  Users with the On Behalf Of Expenses (OBO) role can initiate and submit expense claims, on behalf of another user within their specific Organization Unit. At times, a submi...

• Troubleshooting: Banner Expense Upload Errors

  When an expense transaction run is exported from Unimarket to Banner, the data must pass through Banner’s standard financial validation logic. If a report fails to load or...

• Troubleshooting Expense File

  If your community notices that approved expense claims: Are not appearing in your ERP system; or The expense claim(s) generated an error. Follow the steps below to iden...

• Why an Invoice Was Matched, with Receiving Open?

  This article explains why an invoice can be matched and sent to the integration, without a receiving closed. This typically occurs when a credit invoice offsets the quantit...

• Error: Buyer does not have access to the supplier

  The error "Buyer '[Buyer's Name]' does not have access to the supplier '[Supplier's Name]" appears when a user attempts to create an invoice for a supplier. Whose profile h...

• Error: Can't submit the Invoice. Please check the form for errors.

  This error is a validation alert. It indicates that Unimarket has detected missing mandatory information or a data mismatch that prevents the invoice from being created or...

• Error: Remittance address for 'xx' must be setup before creating invoices

  The error "Remittance address for 'xx' must be setup before creating invoices" appears when a user attempts to create an invoice for a supplier. Whose profile lacks the nec...

• Error: Unexpected Create Invoice error

  The error "Unexpected Create Invoice Error" may occur when a user is submitting an invoice. When the PO is being edited (a change order created) by the buyer or the order h...

• Invoice Import Errors

  This help article will provide resolution to errors occur when importing invoices, in Unimarket. This row could not be processed due to errors on rows [X]This error message...

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• Alert Message: A value must be supplied for the part XXXX

  Buyers may receive the error "A value must be supplied for the part XXXX" on the Checkout screen. When attempting to submit a transaction.Community Administrators can use t...

• Alert Message: Your Attachments Will Not Be Sent to Supplier as Those Exceeded Maximum Limit of 6MB

  Buyers may receive the following alert messages, when attaching documents on the Checkout screen or on a Pending Requisition:Your files will be shared with the supplier. To...

• Alert Message: There is an alert related to the transaction Account Codes. Please review

  At times, users may receive the alert message "There is an alert related to the transaction Account Codes. Please review" on the Checkout screen or when an approver is taki...

• Error: Cannot update organization from [Org A] to [Org B]

  This error occurs when an approver attempts to change a Bill-To or Ship-To address on a pending requisition, to an address that is restricted to a different Organization Un...

• sFTP Supplier Addresses File

  When updating supplier profiles or addresses via automated sFTP uploads, you may receive email notifications indicating an Integration failure. This guide explains how to l...

• sFTP Supplier Header File

  When your community is configured to update Supplier Header information via automated sFTP uploads. You may receive email notifications indicating that an error has occurre...

• sFTP Account Code File Error: Failed to Parse

  The "Failed to Parse" error in Unimarket's File Processing module, indicates that the system was unable to read the structure of the file. Before it could even begin valida...

• sFTP Account Code File Error: Parent with code XX does not exist for part XX

  Use this guide to diagnose and resolve error message "Parent with code XX does not exist for part XX." That occurs when the community uploaded Account Codes files into Unim...

• sFTP File Error: Problem Processing File

  When your community receives an email notification with the error Problem Processing File, it indicates that an automated or manual file upload was unsuccessful. Follow the...