Troubleshooting

This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not hav...

When a Release Order is created against a Blanket Order, the funds are immediately committed to that specific release. If that Release Order is subsequently closed (e.g., t...

This guide provides steps for Community Administrators to identify and resolve issues preventing a blanket order (BO) from being linked to a requisition on the Checkout sc...

As a Community Administrator, you can use the following step-by-step procedure to troubleshoot common issues that prevent a Buyer (the order creator) from modifying the fin...

This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organizati...

A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen either when entering ...

Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to POs, provided they share the same Organization Unit.  If you find that a co...

Users can troubleshoot and test routing behavior of specific accounting codes, within a defined ruleset. To ensure they route to the correct approval chain. Procedure to Te...

If your community notices that approved expense claims are not appearing in your ERP system, follow these four steps to identify and resolve the integration bottleneck. Ste...

In Unimarket, invoices are typically routed for approval only if they fall outside the community's configured tolerance limits. Approvers receive a Task menu notification ...

If a user with the Create Invoices or Create Buyer Invoices role cannot see the option to Invoice Order from the relevant order screen, the issue is likely related to the o...

When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Becaus...