Troubleshooting

• Error: User does not have authority to post to chart...

  This error occurs when the users are attempting to checkout a requisition or an approver is actioning an invoice. The steps provided below will assist with resolving this m...

• Error: There is a problem with this approval: No approval information available

  This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not hav...

• Blanket Order - Reconciling Funds After Closing a Release Order

  When a Release Order is created against a Blanket Order, the funds are immediately committed to that specific release. If that Release Order is subsequently closed (e.g., t...

• Blanket Order - Buyer Unable to Link at Checkout

  This guide provides steps for Community Administrators to identify and resolve issues preventing a blanket order (BO) from being linked to a requisition on the Checkout sc...

• Blanket Order - Buyer Unable to Increase/Decrease Amount

  As a Community Administrator, you can use the following step-by-step procedure to troubleshoot common issues that prevent a Buyer (the order creator) from modifying the fin...

• Blanket Release Order - Desired Approval Organization Unit Not Populating at Checkout

  This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organizati...

• Troubleshooting: Punchout (Roundtrip) Errors

  A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen either when entering ...

• Contract Transactions Not Visible

  At times, users may report that they cannot see the Transactions tab (containing linked orders and invoices) when viewing a specific contract. This guide will assist Commu...

• Why Is My Contract Not Linking to a PO

  Buyers, Contract Administrators, and users with the Create Contracts role can link contracts to POs, provided they share the same Organization Unit.  If you find that a co...

• How to Troubleshoot & Test Ruleset Approval Routing

  Users can troubleshoot and test routing behavior of specific accounting codes, within a defined ruleset. To ensure they route to the correct approval chain. Procedure to Te...

• Error: "Sorry we have encountered a problem"

  When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Becaus...

• Troubleshooting Expense File

  If your community notices that approved expense claims are not appearing in your ERP system, follow these four steps to identify and resolve the integration bottleneck. Ste...

• Payment Upload Errors

  Payment uploads are used to update Unimarket invoices with payment details from your ERP. When these uploads fail, the invoices remain "Awaiting Payment." This guide provid...

• Why is this Invoice Routing for Approval?

  In Unimarket, invoices are typically routed for approval, only if they fall outside the community's configured tolerance limits. Approvers will receive a Tasks notificatio...

• User Can't Invoice an Order

  If a user with the Create Invoices or Create Buyer Invoices role cannot see the option to Invoice Order from the relevant order screen. The issue is likely related to the o...

• Error: Buyer does not have access to the supplier

  The error "Buyer '[Buyer's Name]' does not have access to the supplier '[Supplier's Name]" appears when a user attempts to create an invoice for a supplier. Whose profile h...

• Error: Can't submit the Invoice. Please check the form for errors.

  This error is a validation alert. It indicates that Unimarket has detected missing mandatory information or a data mismatch that prevents the invoice from being created or...

• Error: Remittance address for 'xx' must be setup before creating invoices

  The error "Remittance address for 'xx' must be setup before creating invoices" appears when a user attempts to create an invoice for a supplier. Whose profile lacks the nec...

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• sFTP Supplier Addresses File

  When updating supplier profiles or addresses via automated sFTP uploads, you may receive email notifications indicating an Integration failure. This guide explains how to l...

• sFTP Supplier Header File

  When your community is configured to update Supplier Header information via automated sFTP uploads. You may receive email notifications indicating that an error has occurre...