A "Roundtrip Setup Failed" error typically occurs when the secure handshake between Unimarket and a supplier's external catalog fails. This can happen either when entering the catalog or when returning items to the Unimarket checkout.
When the Error Occurs
If a user receives a "Roundtrip Setup Failed" error during the punchout process, please follow these steps immediately to capture the diagnostic data.
Step-by-Step Data Capture
- Reproduce the Error: Attempt to punch into the supplier's catalog again to trigger the error screen.
- Access Details: Click the More Detail underneath the error message.
- Copy Logs: A box with technical code/text will appear. Copy all the contents of this box.
- Note the Context: Identify exactly when the error happened:
- During Entry: "I was clicking the link to enter the supplier's catalog."
- During Return: "I was clicking 'Submit' or 'Checkout' in the supplier's catalog to return items to Unimarket."
Information Required for Unimarket Support
To ensure a fast resolution, Community Administrators should gather the following information before contacting Support:
- Diagnostic Details: The contents copied from the "More Detail" box (paste this into the email body).
- Supplier Name: The name of the specific supplier.
- User Information: The full name of the user who experienced the error. (If multiple users are affected, please provide all their names).
- Browser Type: (Optional but helpful) Note if the user was using Chrome, Firefox, Edge, or Safari.
- Description of Action: State whether the user was entering the catalog or returning items.
How to Submit
Once you have gathered the details above, please reach out to the Unimarket Support team via the Request Support form (within Unimarket) or send an email to support.unimarket.com.
Subject Line Suggestion: Punchout Error - [Supplier Name] - [Your Institution Name]