Error: There is a problem with this approval: No approval information available

  • Updated

This error occurs when a requisition triggers an approval ruleset (e.g., "Delegated Approval"). But the specific Approval Chain assigned to that account code, does not have a level high enough to cover the total dollar amount of the requisition.

 

1. Investigation Phase

Before making changes, gather the following data from the failed requisition:

  • Requisition Number: (e.g., T000484)
  • Total Amount: Document the exact total, including tax and shipping (e.g., $22,462.00).
  • Account Code: Document all full FOAPAL or account strings (e.g., 100-1234-123459-10-1) on the Items tab.
  • Approval Ruleset: Note the specific step name mentioned (e.g., "Delegated Approval"), on the Approvals tab.

 

2. Locate the Approval Chain

To find out which chain is being triggered by that account code:

  1. Go to the Administration module > Approvals > Process tab > in the Approvable Type field, select Requisitions.
  2. Locate the Ruleset mentioned in the error and select Edit.

 

  1. In the Pattern field, insert portions of the account code string (e.g., 123459) to locate the mapping > click Search.
  2. Review the results to identify the Chain Name associated with that pattern.
    • The * symbol in the Pattern field, functions as a wildcard for any account code part. 
  3. Copy the Chain Name.

 

3. Verify and Update the Chain Authority

Once you have the Chain Name:

  1. Go to the Administration module > Approvals > Chains tab.
  2. In the Chain Name field, insert the chain name > Search > Edit.

 

  1. Compare the Approval Levels to the requisition amount.
    • Example: If the highest level in the chain is for $5,000 - $9,999, but the requisition is for $22,462.00. The system will fail to find an approver and generate the error received.
  2. The Fix: Add a higher dollar amount approval level to the chain. By clicking Edit and selecting an appropriate level that covers the requisition's total.
    • For assistance with updating the approval chain, refer to help article Approval Chains.

 

4. Resolution (Refresh Approvals)

After the chain has been updated with the correct dollar authority:

  1. Navigate back to the original Requisition.
  2. Select More Actions > Refresh Approvals.
  3. The system will re-evaluate the chain, find the new higher-level approver, and the error should clear.
  4. If the issue is not resolved, reach out to the Unimarket Support team.