This guide provides troubleshooting steps for Community Administrators when the desired parent Organization Unit (Org Unit) is not appearing. As an option in the Organization Unit field, under the Approvals section on the Checkout screen, for a new Blanket Release Order.
Troubleshooting Steps
| Step | Action | Outcome |
|---|---|---|
| Step 1: Compare Parent Org Units | Compare the parent Org Unit designated on the Blanket Order, against the desired parent Org Unit intended for the release order. | If the parent Org Units are the same, proceed to Step 3. If they are different, proceed to Step 2. |
| Step | Action | Outcome |
|---|---|---|
| Step 2: Update Bill-to Address | If the parent Org Units are different, change the Bill-to address (on the Checkout screen) associated with the desired parent Org Unit. | After updating, the desired parent Org Unit should appear in the Organization Unit field for selection. If the issue is not resolved, proceed to Step 3. |
| Step 3: Cancel and Recreate | If the issue persists after Step 2, cancel the existing blanket order and create a new one using the desired parent Organization Unit. | This forces the release order to inherit the correct organizational structure.
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Note on Blanket Order Cancellation
If you do not wish to cancel the existing blanket order (as suggested in Step 3 of the troubleshooting guide) to resolve this matter. Please reach out to the Unimarket Support team for a possible alternative solution.