When navigating or performing actions within Unimarket, you may occasionally encounter a generic system error message stating: "Sorry we have encountered a problem." Because this is a catch-all message for various technical issues, providing specific details to the Support team is essential for a timely resolution.
How to Report the Error
If this error persists after refreshing your page, please follow these steps to submit a support ticket:
1. Access the Support Form
- Click Support Request Form.
2. Provide Required Information
To help our technical team identify the root cause, your ticket must include:
- The Exact Error Message: Although the main header is generic, look for any secondary codes or text displayed on the screen.
- Step-by-Step Actions: A brief description of what you were doing immediately before the error appeared (e.g., "I clicked 'Checkout' on a requisition containing three items from different suppliers").
- Specific Identifiers: If applicable, include the Requisition, Order, or Invoice number you were working on.
- Screenshot: If possible, attach a screenshot of the entire browser window, including the URL bar.
Support Triage
Once the form is submitted, the Unimarket Support team will:
- Review the System Logs for the exact timestamp of your error.
- Attempt to replicate the error in a testing environment.
- Provide a resolution or request further information if the issue is related to specific integration data (e.g., a Banner or Colleague validation failure).