Unable to Enter a Shipping Cost on the Checkout Screen

  • Updated

When properly preparing items to submit for approval, on the Checkout screen. Users may desire to add shipping cost in the Shipping field; but, the Shipping field is not editable.

 

 

Cause

If the supplier has shipping set to Free (i.e. no cost) as a Delivery option (within their supplier profile). The Shipping field will not be editable within the community and users will not have the ability to add a shipping cost.

 

Resolution

  1. Ask the user to provide the shipping cost, that should be added on the Checkout screen and Save the items on the Checkout screen.
  2. Reach out to the community's account manager of the supplier, users are attempting to submit a requisition for.
  3. Request the supplier create a Delivery Option for the desired shipping amount. This help article (Create and Manage Delivery Options) will assist the supplier with request.

  4. Once created, ask the user to access the Incomplete Requisition in their Tasks menu, to checkout the items (Note: The newly added shipping cost should appear. If it doesn't, ask the user to refresh their screen).