Error: Cannot update organization from [Org A] to [Org B]

  • Updated

This error occurs when an approver attempts to change a Bill-To or Ship-To address on a pending requisition, to an address that is restricted to a different Organization Unit. Than the one currently designated with the approvers users permissions. 

 

Why This Error Occurs

Unimarket maintains a strict "Hierarchy of Access" to ensure financial data and shipping locations remain within the correct departmental boundaries.

  • The Requisition Context: When a requisition is created, it is "stamped" with the requester's primary Organization Unit (e.g., 7038 - Pine Valley Center).
  • Address Restrictions: Many Bill-To/Ship-To addresses are configured to be visible only to specific organizations.
  • The Conflict: If you try to select an address that is "owned" by a different unit (e.g., 7043 - Pavilion at Pine Valley), the system blocks the update because it would result in a cross-organizational mismatch that could break approval routing or ERP integration.

 

Troubleshooting Steps for Administrators

The steps below assist a Community Administrator with identifying the root cause and providing a resolution.

Step 1: Check the Community's Organizations

Organizations house the Bill-To/Ship-To addresses. If the community has multiple organizations, different addresses may be set as defaults. You must determine the name of the organization associated with the desired address.

  1. Navigate to the Administration module > Organizations.
  2. Select the Organization Name. (Note: If the community has multiple organizations, review each).

 

  1. Click the Locations tab.
  2. Select the Billing or Shipping tab to view the assigned addresses.
  3. Confirm the desired address is associated with the specified organization name. (Note: A Default Location indicates the preferred address for that specific organization).
  4. Document the Organization Name associated with the desired address, that the approver/requester wants to use.

 

Step 2: Check the Approver's User Permissions

Even if the address is valid, the user performing the update must have authority over that organization.

  1. Navigate to the Administration module > Users.
  2. Enter the name of the user/approver in the User Name field and click the search icon.
  3. Click Edit.

 

  1. Ensure the user has the required Organization Name listed in the Organization Units or On Behalf Of Organization Units fields.

 

Resolution Options

Option 1: Update User Permissions

Assign the desired Organization to the user's permissions. Add the unit identified in Step 1 to the Organization Units or On Behalf Of Organization Units field in the user's profile.

 

Option 2: Requisition Workaround

Ask the buyer to cancel the requisition. A new requisition can then be created by a buyer, who is already assigned to the desired Organization (the one associated with the preferred Bill-To/Ship-To address).