The Comments tab within an order, serves as a valuable tool. Enabling users to include notes pertaining to the order and effectively manage essential details, such as:
- Include tracking numbers
- ETA for backorders
- Communication with supplier and
- Other notes, user desires to link to an order
The Comments tab is available in all order types including Blanket orders.
Any user who can see an order in the Community, should be able to view and/or add comments.
Add Order Comments
To add a comment to an order, go to the Marketplace module > select Orders > enter the desired order number in the Search Order Number field or utilize Filters.
Once the order is located, select the order number > the Order view screen will appear > select Comments tab > click +Add Comment > enter desired user is Mentioned users field > insert message in Text box > select Send.
Once completed, an email notifications will be sent to the Buyer (unless the Buyer created the comment), Requester and On Behalf of users.
The mentioned user will receive an email notification beginning with: "You were mentioned in this comment." For comment mentions, the First and Last Name and comment text is displayed in the Comments section/tab.
For Blanket Order comments: Email notifications will be sent to the Buyer and all Available To users.
| Note: Comments posted in the orders are only visible in the Community, and are not shown on the supplier side. |