Alert Message: "The Order Date Is Outside the Contract Period"

  • Updated

This article explains how to resolve the error message "The order date is outside the contract period." 

 

When Does This Error Occur?

Typically, this error occurs when an user is attempting to approve an invoice, that is tied to a Blanket Order and a contract. 

 

Prerequisites

  • A user with Community Administrator and Contracts Administrator roles.
  • The contract number associated with the Blanket order.

 

Steps

  1. Open the Blanket Order
    • Verify a contract is linked to the transaction, in the Contract field.
  2. Open the associated contract.
    • Review the contract's Start Date and End Date.
  3. If the contract's End Date has passed and the contact is in the Expired state:
    • Amend the contract, by changing the End Date. If the action aligns with your community's internal processes.

Note: If the contract was amended and the End Date still shows a past date. Try unlinking the contract from the Blanket Order and re-link the contract.

  1. If the contract's Start Date, is in the future:
    • Advise the user to wait until the contract becomes active, to approve the invoice.
  2. Ask the user to re-try approving the invoice.