Why Is the Invoice Number Greyed Out in the "Created from Invoice" Field, on PO?

  • Updated

This article explains why an invoice number appears as plain grey text. Instead, of a blue hyperlink in the Created from Invoice field on a purchase order (PO), in Unimarket.

 

Troubleshooting Steps

Step 1: Locate the Invoice Number

  • Open the purchase order.
  • Find the Created from Invoice field.
  • Note the invoice number displayed.

 

Step 2: Review the Order Type

  • Open the order details.
  • Check whether the order is a Non-Catalog order.

Note: If the order is a Non-Catalog order. The buyer selected the Retrofit option and manually entered an invoice number, during checkout before submission.

 

Limits and Notes

  • The Retrofit option does not create an invoice record, in Unimarket.
  • The invoice number appears as grey text instead of a blue hyperlink.
  • Manually entered invoice numbers are informational only.
  • A blue hyperlink indicates that the invoice exists in Unimarket and can be opened directly.
  • Existing greyed-out invoice numbers cannot be converted into hyperlinks after entry.

 

Behavior Explained

The invoice number will appear as a blue hyperlink only when:

  • An invoice record exists, in Unimarket.
  • The invoice was submitted through the Invoices process and linked to the order.

The invoice number will appear as grey text when:

  • The invoice number was manually entered using the Retrofit option.
  • No invoice record was created in Unimarket.

 

Best Practice

To ensure invoices are properly linked:

  • Submit the invoice from the Invoices screen.
  • Complete the invoice submission process.
  • Allow Unimarket to route you to checkout to create the requisition.

Result: The invoice number in the Created from Invoice field will appear as a blue hyperlink. That can be selected to open the invoice.

 

Resolution Option

If an invoice number was manually entered using the Retrofit option, you can:

  • Attach a copy of the invoice to the existing order or
  • Submit an invoice from the existing order

After new invoice is submitted:

  • The invoice will exist, in Unimarket.
  • The invoice will be visible on the Invoices tab of the order.

Important: The original invoice number shown in the Created from Invoice field will remain plain text and will not be converted into a blue hyperlink.