The error "Unexpected Create Invoice Error" may occur when a user is submitting an invoice. When the PO is being edited (a change order created) by the buyer or the order has been canceled/closed.

Resolution Steps

1. Navigation: Go to the Marketplace module > click Orders.

2. In the Search Order Number field, enter the PO number.

3. Click the PO number hyperlink.

4. Review the order.

   • If the below alert message appears, this means a change order has been created and an invoice cannot be submitted against the order.

• If the order is closed, an invoice cannot be submitted against the order unless reopened (Note: We recommend reaching out to a Community Administrator to inquire if the order can be reopened before taking action).