The error "Unexpected Create Invoice Error" may occur when a user is submitting an invoice. When the PO is being edited (a change order created) by the buyer or the order has been canceled/closed.

Resolution Option 1:

1. Navigation: Go to the Marketplace module > click Orders.

2. In the Search Order Number field, enter the PO number.

3. Click the PO number hyperlink.

4. Review the order.

   • If the below alert message appears, this means a change order has been created and an invoice cannot be submitted against the order.

• If the order is closed, an invoice cannot be submitted against the order unless reopened (Note: We recommend reaching out to a Community Administrator to inquire if the order can be reopened before taking action).

Resolution Option 2:

If you are submitting an invoice or credit invoice against a blanket order and the error message occurred. The information below will assist with resolving the issue.

1. Review the blanket order to confirm the Valid From Date/Time (i.e. active).
2. Confirm that the invoice date is not prior to the blanket order's Valid From Date/Time.
3. If the invoice date is prior to the blanket order's Valid From Date. Update the invoice date to the date/time of the blanket order's Valid From Date/Time.

Next/Related

If the above resolution options does not resolve the matter, please:

1. Attempt to submit the invoice again.
2. Copy the exact Support code number.

3. Take a full screenshot of the invoice screen, showing the invoice you are attempting to submit (including the error message received).
4. Contact the Unimarket Support team with the following information:
   • The order number you are submitting an invoice against.
   • The name of the user who is experiencing the error message.
   • The exact Support Code listed within the error message and
   • The screenshot of the Invoice screen, displaying the invoice the user is attempting to submit (including the error message received).