The Support Bot is an AI-powered assistant built directly into the Unimarket portal. 

It’s designed to help Community Administrators get faster answers to common questions through a self-service experience. Drawing from our standard help documentation and your organization’s specific content.

If the bot isn’t able to fully resolve a question, admins can seamlessly create a support ticket from the bot window and connect with our Support team for further assistance.

Why it Matters?

This new capability is intended to give your team quicker, more convenient access to answers. Expanding the breadth of knowledge available, while reducing time spent searching for information.

Prerequisites

• Users with the Community Administrator role, only.
   

Accessing the Support Bot

1. Go to the Administration module.
2. Select the encircled question mark (in the upper right corner).

3. Enter the desired question.

   • You can attach documents, by clicking the paperclip icon.

4. Click Send.

5. Answers to your question will populate and any related help articles. To view the articles, click View Article.

6. If the assistance provided was not helpful or you need further assistance:

   • Type Transfer to Agent > answer the required questions.

   • A support ticket will be created and you will receive a response via email.  

Note: All data contained within the chat box will be stored for future reference. To minimize the chat box, click the down arrow ().