As a Software-as-a-Service (SaaS) platform, Unimarket utilizes a modern Continuous Delivery model. This ensures that customers benefit from a robust, evolving solution with minimal disruption.
Release Frequency and Methodology
Unimarket currently releases product enhancements and fixes at least bi-weekly. We are transitioning toward a continuous delivery process where improvements are deployed, as soon as they are finalized and tested.
- Environments: Changes are typically deployed to both Demo and Production environments simultaneously.
- SDLC (Software Development Lifecycle): All changes undergo a rigorous process including Requirements Analysis, Design, Development, Peer Review, and extensive Automated, Manual, and Regression testing.
Categories of Product Changes
To ensure a smooth user experience, we categorize our updates into three tiers:
| Category | Description | Action Required |
| Enhancements | Extensions of existing functionality. | None; available automatically. |
| Major New Features | Significant shifts or new modules (e.g., Revamped Marketplace). | Use the Demo period to familiarize and prepare; toggled on by request or after a review period. |
| Hotfixes | Rapid resolution of bugs or unexpected behavior. | None; addressed immediately by the support team. |
Communication Channels
We provide three primary channels to keep our community informed:
Product News
- Focus: Enhancements and major features.
- Frequency: Published at least once per month.
- Access: Available via the Learning Center within the platform. Users can subscribe to email notifications for new announcements at Unimarket Product News.
Product Roundup
- Focus: A monthly live event hosted by the Customer Success team.
- Audience: Community Administrators.
- Purpose: To review prior month releases and preview upcoming features. Contact support if you are an administrator and haven't received an invitation.
Help Documentation
- Focus: Videos, reference material, and step-by-step guides.
- Updates: Documentation is updated in real-time alongside new features to ensure your team has the most current information.
Maintenance Windows
To minimize disruption, updates are scheduled during off-peak hours (New Zealand Time):
- Weekdays: 9:00 PM to 11:00 PM NZT.
- Weekends: Saturday 9:00 PM to Sunday 6:00 AM NZT.
During these times, a Maintenance Page will be displayed if the site is inaccessible. Unimarket makes every effort to keep these windows as short as possible.
Note: If you encounter a critical issue, Unimarket will notify all customers via the standard support channels (e.g., Zendesk) to ensure prompt communication.