This reference article explains what happens when a payment is not claimed, processed, or successfully completed within the designated timeframe. Use this information to understand when payments are automatically refunded or should be reissued (by the customer).
Check Payment - Payment Method Rules
| Item | Details |
|---|---|
| Live Period | 90 days |
| Trigger | 90 days have elapsed, since the check was issued. |
| Automated Action | Payment is automatically refunded to the customer. |
Virtual Card - Payment Method Rules
| Item | Details |
|---|---|
| Live Period | 30 days |
| Trigger | 30 days have elapsed, since the virtual card was issued. |
| Automated Action | Payment is automatically reissued, as a printed check to the suppler. Utilizing the remittance address on file. Note: Printed check delivery processing begins automatically and may take 1 to 3 business days. |
ACH Transfer - Payment Method Rules
| Item | Details |
|---|---|
| Live Period | Not time-based. |
| Trigger | ACH payment is returned by the supplier's bank. Note: The supplier will be notified to update their banking information. If the ACH payment is returned. |
| Automated Action | Payment is automatically reissued as a printed check to the address on file. Note: Printed check delivery processing begins automatically and may take 1 to 3 business days. |
Card by Mail - Payment Method Rules
| Item | Details |
|---|---|
| Live Period | 25 days from the mailed date. |
| Trigger | 25 days have elapsed, since the card was mailed. |
| Automated Action | Payment is automatically reissued as a printed check. Note: Printed check processing begins automatically and may take 1 to 3 business days. |