Reissue/Refund Supplier Payments

  • Updated

Users can initiate a reissue or refund of suppliers payments on the Invoices or Payments in Progress tab.

 

Initiating Reissue/Refund Request

  • Click Client Reporting (on the left side panel).
  • Select the Invoices or Payments in Progress tab (bottom of screen).
  • Locate the specific payment, utilizing the filters to customize your search.
  • Once the payment is located, Select the link icon () under the Manage Payment column.
    • Note: If the link icon does not appear, the payment is not available to manage at that time.
  • The Payment Management screen will populate.

  • Select Refund Payment or Reissue Payment.

 

Refund Payment

  • If Refund Payment is selected, the Refund Reason field will be greyed out and cannot be edited.
  • In the Comments field, insert the reason for the refund request (Note: The character minimum is 5).
  • Once completed, select Submit Refund Request.
  • A Finexio Support ticket will generate and the Finexio Customer Support team will contact you during normal business hours to assist.

 

Reissue Payment

Before initiating a check reissue request through the portal. Please confirm with the vendor that the mailing address on file, is correct (in the Payment Information section).

Important Note: If the supplier’s name has changed, it cannot be updated on a reissued check. In these cases, the original payment must be refunded. And a new payment submitted by the buyer under the correct name.

  • Once you select Reissue Payment, choose one of the provided options in the Reissue Reason field.
  • In the Comments field, add desired information (Note: The character minimum is 5).
  • A Finexio Support ticket will generate and the Finexio Customer Support team will contact you during normal business hours to assist.