The Support Bot is an AI-powered assistant built directly into Unimarket. 

Use the Support Bot to get instant answers to common questions or quickly raise a support ticket without leaving the portal. This helps reduce search time and keeps you working in one place.

If you need additional assistance, you can raise a support ticket from the same chat window. And our Support team will follow up via email.

Why it Matters?

Before the Support Bot, finding answers often meant leaving Unimarket to search help documentation. This new capability is intended to give your team quicker, more convenient access to answers. Expanding the breadth of knowledge available, while reducing time spent searching for information. The bot puts answers directly where you work:

• Instant responses  — no wait time for common questions.
• Draws from Unimarket help documentation and your organization's specific content.
• Raises a support ticket (in seconds) if the bot can't fully resolve your question.

Prerequisites

• Users with the Community Administrator role, only.
   

Ask the Support Bot

Step 1: Open the Support Bot

• Go to the Administration module, in Unimarket.
• Click the encircled question mark icon (?) in the upper-right corner of the screen. 

Step 2: Enter Your Question

• Type your specific question into the chat input field.
  • For example: "How do I add a new approver to a workflow?" will receive better results than entering "approver help".
• Optional: Attach a relevant document by clicking the paperclip icon (📎) before sending.
• Click Send. The bot will processes your question and return an answer.

Step 3: Review the response

• Read the bot's answer in the chat window.
• If related help articles surface, click View Article to open the full article in a new tab.

Tip:  Ask follow-up questions in the same chat window. The bot retains context from earlier messages in the session.

Escalate to the Support Team

If the bot's response doesn't fully resolve your question. You can create a support ticket directly from the chat window (no need to switch tools or find a separate form).

• In the chat field, type Transfer to Agent and press Send.
• Answer the follow-up questions the bot asks. The entered information will be used to submit your support ticket.
• A support ticket is automatically created.
• You will receive a confirmation and the Support team will respond via email.

Note: Once your ticket is created, the Support team will reply to the email address associated with your Unimarket account.