Resolve Unencumbered Funds for a Closed Order

  • Updated

Use this article when an order has been closed in Unimarket, but the encumbrance remains open in Banner. 

This issue most commonly occurs with blanket orders. Particularly, when the order amount was increased through a change order and the original order was subsequently closed. While the encumbrance remained active, in Banner.

 

Prerequisites

  • Order number
  • Access to FGIENCD associated with the order

 

Troubleshooting Steps

1. Locate the Order

  • Search for the order, in Unimarket.

 

2. Review Order Details

Document the following information:

  • Order creation date
  • Total order amount
  • Order type (blanket order or standard order)
  • Valid From date (if applicable)
  • Valid To date (if applicable)

 

3. Check for Order Changes

Determine whether the order was modified after creation, including:

  • Order amount increases
  • Change orders
  • Closure of an original blanket order

 

4. Review Banner Integration Errors

Check the community's designated email inbox where Banner Integration Errors are sent. To determine if an error was sent regarding the order.

 

5. Review FGRIDOC for the Document Type: Encumbrance Open/Close

Check the Incomplete Documents Report. This report unfortunately doesn't give the PO number associated with the output. But the trans date should help narrow down if you have any on the order date.  
 
To get the PO number that's associated with the Batch Close Doc. Please reach out to your IT team. And also look in the Banner Database at table FIMSMGR.FPBEOCD and FIMSMGR.FPREOCD. To associate the batch close doc number with the PO number.
 
If there is nothing in FGRIDOC, we recommend sending the Close Order Message again from Unimarket.

 

6. Reach out to the Unimarket Support Team

If the above recommendations do not resolve the issue, please reach out to the Unimarket Support team.