Alert Message: The Order 'xxxx' is Closed. Only Open Orders Can Be Linked to Credit Notes

  • Updated

This article explains why the error "The Order 'xxxx' is Closed. Only Open orders can be linked to credit notes." appears and how to resolve it.

 

Cause

A credit invoices can only be linked to a purchase order that is currently in an Open status.

If the purchase order (referenced in the error) is Closed. Unimarket will prevent the credit invoice from being linked.

This error may occur when approvers are attempting to:

  • Approve a credit invoice against a blanket order and
  • The order selected in the Order Search field, is Closed.

 

Limits & Notes

  • Credit notes can only be linked to purchase orders in an Open status.
  • Closed purchase orders are not eligible for credit invoice linking, unless they are reopened.
  • Reopening orders may be restricted by company policy or user permissions. We recommend reaching out to your Community Administrator, before taking action.

 

Step 1: View the order number listed in the Order Number field, on the Approval screen

  • Confirm the order is Open.

 

Step 2: View the order number listed in the Order Search field, on the Approval screen

  • Confirm the order is Closed.
  • If the order is Closed, the credit invoice cannot be submitted against the order (selected in the Order Search field, on the Approval screen.

 

Step 3: Assign the Correct Invoice/Order

  • Ask the approver to clear out the Order Search field. 
  • Select the dropdown in the Order Search field.
  • Select the correct invoice (that the create invoice is being applied against). Ensuring the selection also references the order number, listed in the Order Number field on the Approval screen.
  • In the Reason field, enter the desired comment (if required) and
  • Select Accept.