Customer/Finexio Funding Change Request

  • Updated

Use this process when your institution needs to update banking or funding details with Finexio. The request must be submitted through the Unimarket Support Team, who will coordinate the required documentation with Finexio.

 

Prerequisites

Before submitting your request, ensure you have:

  • The full name of the contact person who will receive the banking update forms from Finexio
  • The contact person's email address
  • The contact person's phone number
  • Details of the funding change being requested

 

Step 1: Contact the Unimarket Support Team

  • Submit your request using one of the following methods:
    • Support Bot within Unimarket
    • Email the Unimarket Support Team at support@unimarket.com

 

Step 2: Use the Recommended Subject Line

  • Use the following subject line format:
Finexio Funding/Account Change Request - [Your Institution Name]

 

Step 3: Provide the Required Information

In the body of your message, include all of the following:

  1. Full name of the designated contact person
  2. Contact person's email address
  3. Contact person's phone number and
  4. Type of funding change requested (for example, ACH Debit to Reverse Wire)

 

Step 4: Submit the Request

Send the request to the Unimarket Support Team.

 

Step 5: Complete Finexio Documentation

Finexio will send the required banking update forms directly to the designated contact person, using the details provided in the request.

 

Step 6: Return Completed Forms

The designated contact person must complete and returned. With all required forms and supporting documentation, to Finexio.

Important:

Incomplete requests submitted to Finexio, may delay processing.

 

Results

Once Finexio receives the completed forms and supporting documentation:

  • The Finexio Compliance will review the submission. Compliance review is required before any banking changes can be finalized.
  • Documentation is validated for completeness and accuracy.

    • If Finexio requires additional documentation or clarification. The Unimarket Support team will reach out to the customer.

  • Required verification checks are performed by Finexio, before the banking update can be processed.
  • Once the banking details has been successfully updated. The Unimarket Support team will notify the customer.