sFTP Account Code File Error: Parent with code XX does not exist for part XX

  • Updated
Use this guide to diagnose and resolve error message "Parent with code XX does not exist for part XX." That occurs when the community uploaded Account Codes files into Unimarket, via sFTP. 

 

Permissions

  • User with the Community Administrator role.

 

1. Primary Diagnostic Step

  • Login to Unimarket.

  • Navigate to the Administration module and select File Processing.

  • In the Purpose field, select Account Codes.

  • Hover over the "i" icon (information circle) next to the failed status to view specific details about what the error pertains to.

  • Hover over the blue "i" icon. 
  • Parent with code XX does not exist for part XX means one of the account code parts uploaded that is referencing a parent account code part, does not exist.
    • Note: The Error Report will contain no data, because the file is invalid. This is expected behavior for account code files, that generate an error via sFTP.

 

2. How to Resolve the Issue

  • Correct the File: Open your source CSV file and fix the specific data identified in the error message.

  • Re-upload the file.

  • Verify: Confirm the status changes to "Success" or "Processed" in the File Processing log.

 

Limits & Notes

  • Support Assistance: If the error message is technical or pertains to a system issue you cannot correct, contact Unimarket Support at support@unimarket.com.

  • Outdated Files: Avoid re-uploading old files if more recent data has already been processed to prevent overwriting current information.