1. Locating the Specific Error Message

If you receive an error notification, you must first identify which record failed and why:

1. Navigate to the Administration module.
2. Select File Processing.
3. In the Purpose field, select Supplier Address or Supplier Header (based on the file type sent).
4. In the State field, click Error.
5. Locate the line item that matches the Created Date/Time provided in your email notification.
6. Hover over the blue encircled “i” icon to view the specific error details.

2. Error Definitions and Resolutions

Error: "More than one Supplier found with the Supplier ID 'XXXXXX'"

• Meaning: There are multiple existing profiles in Unimarket associated with the same Supplier ID (ERP ID).

• Resolution: 

  1. Go to the Administration > Suppliers.

  2. Insert the Supplier ID from the error into the search field.

  3. Important: Select the "x" in the State field to search all states (Active, Inactive, etc.).

  • Note: When searching for duplicate suppliers, always use the "x" filter in the State field. Many conflicts are caused by old, "Inactive" profiles that still contain the Supplier ID or Name you are trying to use for a new record.

  4. Review the results. For the profiles you do not want to use, change their Supplier ID numbers (e.g., append _OLD to the ID) to break the conflict.

Error: "Supplier with the Company or Trading Name 'XXXXXXX' already exists"

• Meaning: A supplier with this name already exists in Unimarket, creating a naming conflict for the new or updated record.
• Resolution:
  1. Go to the Administration > Suppliers.
  2. Insert the Company/Trading Name into the search field.
  3. Select the "x" in the State field and click Search.
     • Note: When searching for duplicate suppliers, always use the "x" filter in the State field. Many conflicts are caused by old, "Inactive" profiles that still contain the Supplier ID or Name you are trying to use for a new record.
  4. If multiple profiles appear, change the Company/Trading Name on the duplicate or unwanted profile. To distinguish it from the active record you wish to update.

Error: "Multiple errors were found. Please check the error report for details."

• Meaning: The file contains too many errors to display in the hover-over window.
• Resolution:
  1. From the File Processing screen, click the link to Download the errored file.
  2. Review the spreadsheet to see the line-by-line error codes and resolve each data issue accordingly.

3. Resolving the Sync and Timing

The timing of your data correction determines how the system handles the next update:

• Same Day Fix: If you make the corrections (changing duplicate IDs or Names) on the same day the error file was received, the system will resolve the error automatically during the next processing cycle.
• Next Day (or later) Fix: If the changes are made after the day the error was originally generated, the automatic window may have closed.
  • Action: Reach out to Unimarket Support to request a manual re-send of the file. To ensure the updates are processed against your corrected data.