To help our customers solve unique business requirements and enhance the platform, Unimarket has formalized a four-phase Change Request Process. This ensures that every request is evaluated for its benefit to the wider community and accurately scoped before development begins.

Phase One: Customer Initiation

Your first step is to define the business need.

• Complete the Form: Access the Change Request form.

• Focus on the "Why": Rather than just suggesting a technical fix, describe the business problem you are trying to solve. This allows our team to find the most efficient solution within the existing framework.

• Submit: Email the completed form to support@unimarket.com.

Phase Two: Evaluation and Estimation

Our product and development teams, will review your submission based on the following criteria:

• SaaS Compatibility: Unimarket is a "Software as a Service" product. We prioritize enhancements that benefit all users rather than building isolated customizations for a single customer.

• Cost Assessment:

  • If the change is already on our roadmap for a future release, there is no cost to you.

  • If the change requires unique business analysis to scope, we will provide an estimate including those analysis hours.

• Feedback: We will attach the updated Change Request and cost estimate to your Helpdesk ticket for your review.

Phase Three: Customer Authorization

Once you receive our estimate:

• Review: Evaluate the proposed solution, costs, and projected delivery timeframes.

• Approve: If you agree to move forward, authorize the request.

• Purchase Order: Provide Unimarket with a Purchase Order (PO) to officially trigger the work.

Phase Four: Development and Release

Once authorized:

• Scheduling: Unimarket will schedule the work into a specific product release.

• Delivery: The feature will be deployed as part of the agreed-upon release window, ensuring your business requirement is met.