The Comments tab within an invoice serves as a valuable collaboration tool, allowing users who can view invoices within the Community to add notes, post commentary, and ask questions pertaining to the invoice.

Procedure to Add a Comment

1. Navigate: Go to the Invoices module.

2. Locate Invoice: Locate the desired invoice by using the Search Invoice/Orders field or Filters.

3. Add Comment: Select the Comments tab > click +Add Comment .

4. Send: Insert the desired message in the message box > select Send.

Visibility and Notifications

• Visibility: Comments posted are only visible within the Community and are not shown on the supplier side.

• Internal Notifications: Comments trigger email notifications to key internal users:

  • Comments created by the Buyer notify the Invoice creator via email.

  • Comments created by the Invoice creator notify the Buyer via email.

  • No Supplier Notification: If an invoice was supplier-created or came via integration, no email notification will be sent to the supplier for any added comments.

Details Visible in the Comments Tab

The Comments tab displays the following information for each entry:

• Date and Time when the comment was posted

• User who posted the comment

• The comment context itself.