When your community receives an email notification with the error "Problem Processing File," it indicates that an automated or manual file upload was unsuccessful. Follow these steps to identify and resolve the issue.
How to Identify the Error
Login to Unimarket.
Navigate to the Administration module and select File Processing.
Locate the failed file in the list.
Hover over the "i" icon (information circle) next to the failed status to view specific details about what the error pertains to.
Select the Error Report hyperlink. To download the CSV file to resolve to research and resolve the error(s).
Common Error Types
Errors typically fall into one of the following categories:
Syntax Errors: Incorrect CSV formatting, such as missing headers or incorrect character encoding.
Data Validation: Missing required fields or using invalid data (e.g., an account code that doesn't exist).
Sequence Issues: Uploading dependent data before the primary data exists (e.g., uploading supplier addresses before the supplier record).
Duplicate Invoices Found: Multiple invoices found with the same identifier associated with the specified supplier name.
How to Resolve the Issue
Correct the File: Open your source CSV file and fix the specific data or formatting issue identified in the error message.
Re-upload: Once corrected, re-upload the file through the File Processing screen or place it back in the appropriate sFTP inbound folder.
Verify: Confirm the status changes to "Success" or "Processed" in the File Processing log.
Limits & Notes
Support Assistance: If the error message is technical or pertains to a system issue you cannot correct, contact Unimarket Support at
support@unimarket.com.Outdated Files: Avoid re-uploading old files if more recent data has already been processed to prevent overwriting current information.