Stripe (AU Customers)

If your AU customer has requested/requires you to be enabled for Stripe, this means that they can make payment to you as the supplier via real time merchant services. The integrated merchant used by the Unimarket solution is Stripe.

From your supplier store in Unimarket, you will connect with Stripe, but you must have your own account set up with Stripe independent of the arrangement with Unimarket and the customer, as Stripe remits the funds to you.

How it works, at a high level:

Set Up:

 

Transaction:

 

Relevant Stripe information:

Creating or Connecting a Stripe Account

Stripe Payments & Payouts

 

Stripe Videos:

Your customers now have the option to pay by Purchasing Card using the Stripe payment gateway that is integrated to Unimarket.

If your customer has requested that you register for Purchasing Card payments (credit card), then you will need to register for a Stripe account or link your existing Stripe account to your Unimarket account. The below steps outline the Stripe registration process.

Note: Stripe is currently only available for Australian customers.

Connect with Stripe

Log in to your Unimarket supplier account and select Profile and then Configure Store from the menu on the left.

Select the Stripe tab and press the Connect with Stripe button.

Register with Stripe

Complete the Stripe registration form which will create a Stripe account. You can find a detailed guide with videos on creating or connecting a Stripe Account on the Stripe Support pages. If you already have a stripe account you can click on the Sign In link in the upper right hand corner. (If you have multiple accounts, select the one that you plan to use with our platform).

 

Note: Users on Stripe are not able to link accounts. Only the Stripe account holder can link the account to Unimarket.

 

Once completed, click Authorize Access to this Account which will link your Stripe account to Unimarket. After authorization is completed you will be taken back to Unimarket to complete the final step of selecting Enable Payment via Stripe.

Your customers now have the option to pay by Purchasing Card using the Stripe payment gateway that is integrated to Unimarket.

Payments you have received via Stripe that require a refund will need to be processed within the Stripe portal using your supplier account.

Note: Currently Stripe payments are only enabled for Australian customers.

 

Logging into Stripe

Please visit the Stripe at https://stripe.com/

In the top right corner click the Sign In button and enter your details.

 

Viewing Payouts

You can view a list of all of your payouts and the date that you should expect to receive them in your bank account in your Dashboard within the Stripe portal. A payout from Stripe may be for a number of individual purchase order transactions, depending on the timing.

There are further details on receiving payouts from Stripe through their Receiving Payouts Help Article. If you have any further questions relating to your stripe account, including access, you can contact the team at Stripe via this link - https://support.stripe.com/contact/login.

 

Delayed or Missing Payouts

Stripe advises that if a payout hasn’t arrived according to its expected delivery date, there can be several reasons as to why. This article from Stripe may provide some guidance https://support.stripe.com/questions/delayed-or-missing-payouts

From there, you can get in touch with Stripe Support and they will be able to discuss this with you.  The merchant arrangement is between yourself and Stripe and Unimarket cannot see nor access any information on your behalf as it relates to the transactions.

Your customers now have the option to pay by Purchasing Card using the Stripe payment gateway that is integrated to Unimarket.

Payments you have received via Stripe that require a refund will need to be processed within the Stripe portal using your supplier account.

Note: Currently Stripe payments are only enabled for Australian customers.

 

Logging into Stripe

Please visit the Stripe at https://stripe.com/

In the top right corner click the Sign In button and enter your details.

 

Finding the Payment

If the order was paid on PCard (Purchasing Card/Business Credit Card) at the time of purchase, you will need to make the refund back onto the card, which you can do via the Stripe dashboard. Please see here for Stripes help article on Refunding and Canceling Payments.

 

In the Payments screen find the payment that requires a refund.

Select the payment to take you to the payment details screen.

 

Processing the Refund

In the top right corner click the Refund button to open the refund window.

The refund value will default to the original payment value. To issue a partial refund please enter the refund value.

Select a Reason and provide a note.

Click Refund to complete.

The payment will be updated and show the value refunded. Stripe indicates that refunds use your available Stripe balance but this does not include any pending balance (i.e if there are funds in your balance awaiting payout at the time you create the refund). If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.

If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.

 

Note: Stripe refunds take 5-10 days to appear on a customer's statement.

 

 

Support for Stripe

Stripe is a third party and the above details are indicative of the refund process. Stripe may update any of these screens at any time.

Support for Stripe can be found here https://support.stripe.com/