In Unimarket there are 3 supplier types of Suppliers: Lite, Registered, & Premium. 

 

Lite	Lite suppliers are created and managed at the community level. The supplier does not have the ability to login and cannot update any of the supplier data that has been entered by the community. Buyers are able to create purchase orders via the non-catalogue purchase order option and orders are sent to the supplier via email.
Registered	Registered suppliers create and manage their own company details. They are able to login to view orders and create invoices. A registered supplier can also respond to RFQs from their customers. Buyers are able to create Purchase Orders via a non-catalogue purchase order and submit RFQs.
Premium	Premium Suppliers have the same access as a registered supplier with these additional features: Create and host catalogues Create round trip catalogues Create quotes without the customer first requesting a quote Take advantage of order and invoice integration

 

How to become a Registered Supplier:

Since Unimarket is a closed marketplace, a customer will need to send the supplier an invitation to register with them. 

 

How to become a Premium Supplier: 

Once  a supplier is registered, they will have the option to upgrade to become a Premium Supplier. It is recommended that the Supplier discuss becoming a premium supplier with their customer(s) before upgrading to ensure that it is the best fit. For more information on how to Upgrade as a Premium Supplier, please see Upgrade to Premium Supplier Account.

 

Overview

If you have forgotten your password or need to reset it for any reason, you can request a temporary one from the supplier login page. Simply navigate to the appropriate login page below and select 'Forgotten Password?'

The supplier login pages can be found here:

NZ - https://supplier.unimarket.co.nz

AU - https://supplier.unimarket.com.au

US - https://supplier.unimarket.com

 

You will be prompted to enter your email address and click the captcha box, "I'm not a robot." This will send a temporary password to your email for you to log in. Once logged in, you can follow the instructions below to update your password to something more memorable.

 

Details on how to change your password can be found here: Change Password

From the home screen you will want to navigate to the User Menu on the top right and select My Account from the drop down menu.

 

After you have selected My Account you will see a blue button in the upper right hand corner that says Change Password. Please click this button to change your password.

A new screen will load and it will ask you to enter in your current password (we suggest that you copy and paste the temporary password if one was just emailed to you). You will then need to type in a new password and retype that password to confirm it.

All passwords must be of ‘moderate’ strength for it to be accepted by Unimarket.

This strength algorithm is more secure than requesting users enter passwords of a certain length with certain characters, e.g. “Password1" - it has 8 characters, lower case, upper case and a digit but is also very easy to guess.

 

Please refer to the following article for more information on Password Management

If your password has been entered incorrectly more than 5 times then your user account becomes locked for security purposes and you will see the following message:

"User account is locked due to too many failed login attempts. Please use the "Forgotten Password?" link below to reset your password and unlock account"?

 

Unlocking your Account

To unlock your account, from the login page, press the "Forgotten Password?" button. This will then send a temporary password to your inbox and unlock your account.

 

Note: Alternatively, an administrator for your store can unlock your account.

 

Unlocking an account as an Administrator 

If you are an administrator, you can log into your store and click on Profile on the left menu and then click on Users. Change the State filter to Locked. Select Edit next to the relevant user (the page will indicate when the account became locked) and select Unlock.

How do I access Help and Support from Unimarket?

When you are logged into Unimarket you can go to the Learning Center Icon in the bottom left corner of the screen and select Online Help. This link takes you to our Unimarket Help Desk which includes tutorials and additional information about the Unimarket software.

 

 

For additional support, you can select the 'My Account' icon on the top right corner and click on Support. This will take you to a Support Request Form which you can fill out to contact us. Alternatively you can email support@unimarket.com. 

 

When completing the support form, please be as descriptive as possible and include your name and company information. Once you click Submit you will receive an email notifying you that a support ticket has been created.

Support tickets are created via a ticketing tool, specifically designed for tracking support issues. You can follow the links on the emails to view your support ticket information. (You can set up your own unique helpdesk login for our ticketing tool but please note that this is not mandatory). 

You may be asked follow up questions by the Unimarket Support Team after raising a ticket. You can respond by either logging into the Unimarket Helpdesk or by simply replying to the email notification.

 

You can also give us a call at the appropriate phone number listed below:

USA: (888) 868 5929

NZ: +64 9 370 0903

AU: +61 7 3103 3864

 

Support Error

If you ever receive the error message "Sorry we have encountered a problem", please help us to resolve the problem by submitting the support request form with a brief description of the actions taken before you received this error.

What is the Unimarket Supplier Network (eMarketplace)?

The Unimarket Supplier Network (eMarketplace) is an ever‐growing network of suppliers that can be readily accessed by customers via the Unimarket eprocurement platform. Suppliers can offer categorized, self-managed Hosted (eStore), and Punchout (Roundtrip) catalogs via the Unimarket Supplier Portal. Once registered in Unimarket, Suppliers then have the option to host multiple, customer-specific catalogs, receive orders and RFQs (Request for Quotes), create and submit quotes, invoice electronically, extract reports, and manage/share their business and tax information.

For additional information, please visit our website: https://www.unimarket.com/unimarket-suppliers/

How do Suppliers connect and provide their catalogs to Unimarket customers?

Premium Suppliers can provide Unimarket customers their choice of Hosted, Punchout (Roundtrip), and Level 2 Punchout catalogs, all in real-time via the self-service tools available in the Unimarket Supplier Portal. All registered Suppliers can provide their tax information and share their business classification/certification documentation with Unimarket customers electronically.

How do Suppliers receive orders from Unimarket customers?

Orders can be delivered to the Supplier via email or cXML order integration (which directly sends the orders into their supply chain order management system). Unimarket will work with a Supplier's data integration partner if third-party order transmission configuration is required. If a Supplier is new to order integration, we can recommend several leading third-party integration specialists that we have worked with on past successful projects.

Can Suppliers submit electronic invoices?

Unimarket Electronic Invoicing is a scalable solution that ensures a fit for both large and small Suppliers. Supplier Invoice Integration can be used to receive invoice data directly out of Supplier systems and our Supplier Order to Invoice functionality provides non‐integrated Suppliers with the ability to turn an Order into an Invoice ("Order to Invoice") for submission and matching. Automation of the invoicing process removes costly manual processes for both suppliers and buyers.

How many Suppliers are on the Unimarket Supplier Network?

There are over 10,000 Suppliers in the Unimarket Supplier Network (eMarketplace). This includes several hundred Hosted (eStore) Catalog and Punchout (Roundtrip) Suppliers.

 

Note: Unimarket customer communities can view a full list of all Suppliers in the Unimarket Supplier Directory.

 

How long does it take to provide a Punchout or hosted catalog to Unimarket customers?

Via the Unimarket Supplier Network Portal's self-service catalog wizard, Suppliers can configure, self-test, and deploy a punchout catalog within a few minutes. Hosted catalogs can be uploaded quickly and easily and will validate in real time. Both punchouts and hosted catalogs can then be deployed to additional Unimarket customers with a few simple clicks.

What are the benefits to Suppliers who participate in the Unimarket Supplier Network?

Key-Value Propositions

1. Compliance
   • With Unimarket, customers access a 'one‐stop' shop rather than going to hundreds of different Supplier websites.
   • All on-account and Credit Card purchases go through this controlled channel.
   • Preferred Suppliers are promoted internally by our customers, so off-contract / maverick spend is reduced and often eliminated.
2. Automation
   • Unimarket offers hosted catalogs, punchouts, and structured RFQ/RFX's instead of phone calls, faxes, and intermittent emails.
   • Unimarket offers cXML feeds for orders and invoices (consistent instant order feeds on approval).
   • Immediate invoice matching for customers means that Suppliers are often paid quicker.
3. Accuracy
   • Product and service information, availability, and pricing are maintained by Suppliers (not manually keyed by buyers).
   • Unimarket results in a significant reduction in errors and downstream matching issues when the right product/service is purchased at the right price at the right time.
4. Consistency
   • Unimarket offers one formal business process to support many customers instead of variable informal ones per buyer.
   • Unimarket offers one channel to sell through instead of many erratic ones for the same customers.
5. Customer Service / Account Management
   • Unimarket promotes contract compliance and best practice.
   • Along with the efficiencies gained by using Unimarket, the cost and resources involved in procurement are reduced, allowing customers and Suppliers to concentrate on targeting/eliminating maverick spending and increasing compliance and preferred Supplier throughput.
   • Suppliers and customers benefit from increased buyer visibility, compliance to contracts, process efficiency, quicker payment, and fewer issues/exceptions.
6. New Business Opportunities
   
   • Unimarket points procurement administrators towards our supplier network when they are looking to engage with new Suppliers.
   • Increased visibility within a customer's eMarketplace and searchable products and catalogs mean many Suppliers gain new business from within an existing account.
   • By joining the Unimarket eMarketplace suppliers also benefit from greater visibility with new customers and the ability to be up and running quickly with new customers.

How do suppliers manage specific customer catalog pricing?

Through the Unimarket Supplier Network Portal, Suppliers can quickly upload catalogs that can be published to either specific customers or across multiple customers. Punchout catalog pricing and content is managed by the Supplier through their existing product database and changes are immediately seen in their Punchout store.

Can Unimarket Suppliers provide their services, as well as product catalogs?

While Unimarket is well suited to manage product catalogs, it is also equally suited to provide access to services offered by Suppliers. Examples of services currently offered in the Unimarket Supplier Network are travel companies, recruitment, couriers, printing, and conferences.

Can Unimarket integrate with an existing eCommerce site?

Unimarket offers cXML or OCI Punchout (Roundtrip) functionality to Suppliers that operate an existing ecommerce website. cXML Order Integration and cXML Invoice integration are also available. Unimarket does not charge Suppliers a setup fee, or an ongoing integration cost for providing integration.

Does the Unimarket system manage product categorization?

Unimarket provides Suppliers with the ability to code their catalog items with UNSPSC product codes. This ensures buyers can easily search and filter products by this global category standard.

Who establishes contract terms with Suppliers?

Unimarket is a simple-yet-comprehensive tool by which our purchasing customers can more effectively manage their commercial relationship with Suppliers. Unimarket does not negotiate custom pricing with Suppliers on behalf of customers however, we do actively assist in the process of requesting that Suppliers provide their contractually compliant content.

Is there a cost to join the Supplier Network?

Please contact our support team at Support@Unimarket.com and we'd be happy to discuss with your options.

Unimarket Browser Support

Unimarket supports the following browsers:

• Current versions of:
  • Safari
  • Mozilla Firefox
  • Google Chrome
  • Microsoft Edge
  • Mobile Browsers (iOS and Android)

Some features in Unimarket may still work on older versions of these browsers, but some features will require a more up to date version. Internet Explorer is no longer supported.

It is always best to keep your browser up to date for security and functional reasons.