If the Auto Close setting is enabled for your community, this automatically closes any order where all order lines are either in the state of Closed or Manually Closed and the order is fully invoiced by quantity after the timeframe chosen by your community.
To enable the feature community administrators need to go to Administration > Modules > Invoices. From here select the Auto Close Completed Orders option and specify a Time Delay in days.
Auto Close will apply to Standard, Retrofit and Release orders. If your community only has Invoicing enabled, we will only check if the order is fully invoiced. If Receiving is enabled without Invoicing, then we will only check if all order lines are in the state of Closed or Manually Closed. If both Invoicing and Receiving are not enabled, we will not attempt to close orders with this setting.
| Note: The Auto Close feature does not currently include Blanket orders or orders paid for via Credit Card or Stripe. |
If you need to reopen an order please see here on how to do this. Note that an order will need to be reopened and the receiving would need to be undone to avoid the order from auto-closing again.