Stripe Refund Process

Your customers now have the option to pay by Purchasing Card using the Stripe payment gateway that is integrated to Unimarket.

Payments you have received via Stripe that require a refund will need to be processed within the Stripe portal using your supplier account.

Logging into Stripe

Please visit the Stripe at https://stripe.com/

In the top right corner click the Sign In button and enter your details.

Finding the Payment

If the order was paid on PCard (Purchasing Card/Business Credit Card) at the time of purchase, you will need to make the refund back onto the card, which you can do via the Stripe dashboard. Please see here for Stripes help article on Refunding and Canceling Payments.

In the Payments screen find the payment that requires a refund.

Select the payment to take you to the payment details screen.

Processing the Refund

In the top right corner click the Refund button to open the refund window.

The refund value will default to the original payment value. To issue a partial refund please enter the refund value.

Select a Reason and provide a note.

Click Refund to complete.

The payment will be updated and show the value refunded. Stripe indicates that refunds use your available Stripe balance but this does not include any pending balance (i.e if there are funds in your balance awaiting payout at the time you create the refund). If your available balance doesn’t cover the amount of the refund, Stripe debits the remaining amount from your bank account.

If Stripe can’t debit the remaining amount from your bank account, your refunds may go into a pending status until you add funds to your Stripe balance. You can view a list of all your pending refunds in the Dashboard.

Support for Stripe

Stripe is a third party and the above details are indicative of the refund process. Stripe may update any of these screens at any time.

Support for Stripe can be found here https://support.stripe.com/