Your customers now have the option to pay by Purchasing Card using the Stripe payment gateway that is integrated to Unimarket.
Payments you have received via Stripe that require a refund will need to be processed within the Stripe portal using your supplier account.
|Note: Stripe payments are only enabled for Australian customers at this point.|
Logging into Stripe
Please visit the Stripe at https://stripe.com/
In the top right corner click the Sign In button and enter your details.
Finding the Payment
In the Payments screen find the payment that requires a refund.
Select the payment to take you to the payment details screen.
Processing the Refund
In the top right corner click the Refund button to open the refund window.
The refund value will default to the original payment value. To issue a partial refund please enter the refund value.
Select a Reason and provide a note.
Click Refund to complete. The payment will be updated and show the value refunded.
|Note: Stripe refunds take 5-10 days to appear on a customer's statement.|
Support for Stripe
Stripe is a third party and the above details are indicative of the refund process. Stripe may update any of these screens at any time.
Support for Stripe can be found here https://support.stripe.com/