For security purposes, a user's account will be locked if their password has been entered incorrectly more than five times.
If a user becomes locked, a Community Administrator or Unimarket Support can assist with unlocking the account.
Additionally, Community Administrators or User Administrators can assist with enabling a disabled user account.
Access the Manage Users Screen
To access the Manage Users screen, go to the Administration module > select Users.
Locate Locked Users
To locate locked users, Community Administrators or User Administrators can go to the Administration module > select Users > click Filters.
Once Filters is selected, additional search fields will populate > in the State field, click Locked > click Apply Filter.
Locate the desired user > click Edit > a pop-up box will appear > select Unlock > click Save.
Enable Users
To locate disabled users to enable, Community Administrators or User Administrators can go to the Administration module > select Users > click Filters.
Once Filters is selected, additional search fields will populate > in the State field, click Disabled > click Apply Filter.
Locate the desired user > click Edit > a pop-up box will appear > check the Enabled box > click Save.
If the user was disabled as a result of not receiving a user invitation via email, please confirm the user's email address is correct. If not, update the email address.
Once completed, if the community is using:
- SSO Auto-Provisioning: Ask the user to login back into Unimarket, using the assigned username and SSO login process.
- Non SSO Auto-Provisioning: Ask the user to access the Unimarket login page > select Forgotten Password, to receive a temporary password to login. User invitations cannot be resent.