How do I access Help and Support from Unimarket?
When you are logged into Unimarket go to the 'My Account' icon to see links for Help and Support. Clicking on Help will take you to our help center where you can access help articles. Support will take you to a Support Request Form which you can fill in to contact us.
Alternatively you can call:
USA: (888) 868 - 5929
NZ: +64 9 370 - 0903
AU: +61 7 3103 - 3864
How do I raise a support ticket?
To raise a support ticket, click on the person icon in the top right of your Unimarket store and select Support. Please be as descriptive as possible when completing the form and include your name and company information. Once you click Submit you will receive an email notifying you that a support ticket has been created.
Support tickets are created in a separate system (https://unimarket.zendesk.com), specifically designed for tracking support issues. Follow the links on the emails to view your support ticket information.
You can set up your own unique helpdesk login and password to view your current support tickets, review the history of previous tickets and request that existing tickets be closed (if they have since been resolved).
You may be asked questions by the Unimarket Support Team after raising a ticket. You can respond by either logging into the Unimarket Helpdesk or by simply replying to the email notification.
I've received a message saying "Sorry we have encountered a problem". What should I do?
If you ever receive this message please help us to resolve the problem by completing the support request form. It is helpful if you can give a brief description of the actions taken before receiving the error.