How do I access Help and Support from Unimarket?
When you are logged into Unimarket you can go to the Learning Center Icon in the bottom left corner of the screen and select Online Help. This link takes you to our Unimarket Help Desk which includes tutorials and additional information about the Unimarket software.
For additional support, you can select the 'My Account' icon on the top right corner and click on Support. This will take you to a Support Request Form which you can fill out to contact us. Alternatively you can email email@example.com.
When completing the support form, please be as descriptive as possible and include your name and company information. Once you click Submit you will receive an email notifying you that a support ticket has been created.
Support tickets are created via a ticketing tool, specifically designed for tracking support issues. You can follow the links on the emails to view your support ticket information. (You can set up your own unique helpdesk login for our ticketing tool but please note that this is not mandatory).
You may be asked follow up questions by the Unimarket Support Team after raising a ticket. You can respond by either logging into the Unimarket Helpdesk or by simply replying to the email notification.
You can also give us a call at the appropriate phone number listed below:
USA: (888) 868 5929
NZ: +64 9 370 0903
AU: +61 7 3103 3864
If you ever receive the error message "Sorry we have encountered a problem", please help us to resolve the problem by submitting the support request form with a brief description of the actions taken before you received this error.