If your password has been entered incorrectly more than 5 times then your user account becomes locked for security purposes and you will see the following message:
"User account is locked due to too many failed login attempts. Please use the "Forgotten Password?" link below to reset your password and unlock account"?
Unlocking your Account
To unlock your account, from the login page, press the "Forgotten Password?" button. This will then send a temporary password to your inbox and unlock your account.
|Note: Alternatively, an administrator for your store can unlock your account.|
Unlocking an account as an Administrator
If you are an administrator, you can log into your store and click on Profile on the left menu and then click on Users. Change the State filter to Locked. Select Edit next to the relevant user (the page will indicate when the account became locked) and select Unlock.