If an end user with the Create Invoices Role or Buyer Create Invoices Role is not seeing the option to "Invoice Order" from the relevant order page, below are some troubleshooting steps to review.
1. Check to make sure the Order State is Open. (Orders that are closed cannot be invoiced).
| Note: If the Order State is Closed, the end user will not see the Invoice Order button on the upper right corner, to submit an Invoice |
2. Review the suppliers State. Go to the Administration module > Suppliers > Key in the Supplier name > Check the State of the Supplier. If the Supplier is disconnected, the Invoice Order icon will not appear on the order.
3. Review the Buyer Group(s) assigned to the supplier. Go to the Administration module > Suppliers > Search the supplier that the Order is with > Click the supplier name > Click the Settings tab > View the Buyer Groups assigned to supplier.
4. Ensure the end users' assigned buyer group matches the supplier's buyer group. You can review this by going to the Administration module > Users > use the search bar to locate the end user > click Edit.
Review the end user's buyer group to ensure it aligns with the supplier's buyer groups.
| Note: If the end user does not have the same buyer group as the supplier, the Invoice Order icon will not appear. A Community Administrator will need to review and decide if the End Users' buyer group or the suppliers' buyer group needs to be updated. |